Shipping Policy


Our shipping is 100% free over $39 to anywhere in the U.S. or any APO/FPO. We hand assemble our care packages, and endeavor to ship them within same day. On rare occasions, given our volume, it can take up to 2-3 business days to build a care package. But rest assured, any delay is because of the love we put into each package--we don't do anything halfway!

Everything is shipped via Priority Mail, so it gets there on a plane as quickly as possible. We guarantee we get it to your service member in the fastest possible way: that's how well we know the military shipping system. Despite this guarantee, please understand that shipping to a war zone is inherently unpredictable, and although it takes two days to arrive with the military, it then takes days or weeks more to actually make it into the hands of your Hero. This is because the military often reroutes packages for operational reasons. We ask that you be understanding: the mission comes first!

Our return policy is simple: if you are not 100% satisfied, we will issue you a store credit for 100% of the purchase price and the service member can keep the package for free. (We do not accept returns, because that just means more work for the service member.) Our generous policy is part of our commitment to serving the Heroes who serve our country every day. No gimmicks or paperwork, no having to ask your recipient to mail the care package back to us. We'll process any replacement care package within 72 hours, or process a return within 5 business days.

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