Team Building FAQ

Our program is designed to scale. Whether you have a small team of 6 or a large organization of 100+, we can build an event around your group size and budget.

The main consideration is space. Your team needs enough room to spread out comfortably and work side by side. Large meeting rooms, spacious hallways, cafeterias, and classrooms all work well. If you're unsure whether your space is a good fit, just reach out - we're happy to help you think through the setup.

Most events run between 1.5 and 2 hours from start to finish. That includes assembling the care packages, writing personal cards at the card writing station, sealing the boxes, and applying shipping labels.

Larger groups may run slightly longer, but the format is naturally self-paced so it rarely feels rushed.

For most events, we recommend reaching out 3-4 weeks in advance. This gives us enough time to coordinate your kit order, branding, recipient matching, and shipping to your location without any last-minute pressure.

Smaller events under 16 packages can often come together faster - reach out and we'll let you know what's possible. For larger events of 65 or more packages, we ask for more lead time to make sure everything arrives on schedule and nothing gets rushed.

We come to you - anywhere in the United States. Everything your team needs is shipped directly to your office or event location before the event date. There's no travel required on your end, and no need to source supplies yourself.

Your Impact Coordinator handles all the logistics from order to delivery so the only thing your team needs to do is show up ready to pack.

Yes. We offer complimentary branded stationery with your company logo on the cards your employees write for qualifying orders. It's a small touch that makes the event feel intentional and reinforces your company's connection to the mission.

Branding options are coordinated through your Impact Coordinator during the planning process.

Yes, but any custom items need to be approved by our team before the event. Military care packages are subject to strict restrictions set by the Department of Defense and international customs regulations, and certain items - including food, electronics, and tools - cannot be imported to many deployment locations without prior approval.

Handwritten letters and personal drawings are always allowed and genuinely encouraged - they're often the most meaningful thing in the box. For anything else, reach out to us before the event and we'll let you know right away.

There are three cost components to a team building event:

Yes. If the standard Small, Medium, or Large options don't line up with your per-person budget, we can build a custom care package at a price point that works for you. Tell us your headcount and total budget and we'll recommend the right size and quantity - or build something in between.

Recipient shipping is a cost to account for regardless of which path you take - it's the postage to get each finished care package to a deployed service member. If you use our verified recipient list, we include prepaid USPS shipping labels at $10-15 per package. If your team has their own recipients, you or your employees can provide the shipping labels directly.

Hero Care Packages provides all the shipping labels needed for the event. Once your team has assembled and sealed each box, they apply the pre-printed shipping label - it takes about 30 seconds per package.

From there, you have two options: schedule a USPS pickup directly from your office or event space, or drop the packages off as a group at the nearest USPS location. Either way, the packages are in the mail the same day as the event.

You have two options. We maintain a verified list of active-duty service members who have specifically requested support - confirmed through their official .mil military email address. If you use our list, your packages go to real troops who are expecting them.

If your company has employees with family members or friends currently deployed, you can address packages directly to them instead. Either way, every package reaches someone who has served.

Before the event, each participant receives a fact sheet about their specific recipient - name, branch, role, and deployment information. Your team knows exactly who they are packing for before they open a single box, which is what transforms a fun activity into something genuinely meaningful.

Yes - and this is one of the things that makes our events different from a generic packing activity. Before the event, each participant receives a fact sheet about the specific service member their package is going to: name, branch, role, and deployment information. They know exactly who they're packing for before they open a single box.

That connection is what turns a fun event into something people talk about long after it's over.

Yes - we built the Remote Team Giving Program specifically for distributed teams who can't gather in one place. Instead of assembling packages together, individual employees sponsor and personalize their own care package from wherever they are.

We work with your company to design 1-3 custom care package options. Employees visit a dedicated product page, add a personal gift message, and check out - no shipping address needed. We handle everything else, including building the package, printing their message, and shipping it to a verified service member with your company's branded stationery included.

Yes. Companies can donate a fixed dollar amount and we'll send care packages to verified service members using those funds, complete with your company's branded stationery and a shared gift message. It's the most hands-off option and works well for companies that want a meaningful corporate giving program without adding steps for employees.