What if my care package hasn't arrived yet?

What if my care package hasn't arrived yet?

Delayed Military Mailpiece Information (From USPS Website)

Visit HERE for the latest transit times

Transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints.

When it appears that the difficulty has occurred after the mail has left the jurisdiction of the United States Postal Service® (for example: if outside the USPS delivery standards for the item based on the chart above, refer to Delayed mail and packages), USPS may refer the matter to the Military Postal Service Agency. MPSA is the Department of Defense liaison agency with the Postal Service that has overall responsibility for postal operations at military locations overseas (including items scanned as delivered when the customer states the item was not received). 

Track Your Item Here

  1. If sufficient time has passed based on Military Mail Transit Times, click here to contact the United States Postal Service by email
  2. Click here to file a domestic insurance claim (only if the item was insured; APO/FPO mail is considered domestic)
  3. Click here to submit a Missing Mail Search Request if you have completed the first 3 steps, or have been advised to by a USPS representative
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